August 2, 2021

European championship: servers rushing to the 1st exclusive game: TV disaster at Telekom – football

TV frustration at the EM ….

For the first time in German TV history, an EM game was not played on public broadcasters, but exclusively on a pay TV broadcaster. And there are massive problems at the start.

“A perfect football Saturday is waiting for you,” said MagentaTV on Saturday morning: “From 2 p.m. you will only see the match between Wales and Switzerland on MagentaTV EXCLUSIVELY.”

For many users, however, it should be anything but a perfect football Saturday. Apparently the servers of the Telekom subsidiary were overwhelmed by the rush.

TV disaster at Telekom!

The magenta error messagePhoto: Magenta TV

Disappointed and angry customers and interested parties complained on social media that they could not watch the game. Instead, many got the same error message: “Error 503 Backend fetch failed.”

The hashtags #magentatv and #freetv were trending on Twitter.

ARD and ZDF acquired sub-licenses

According to information from WELT, the servers came to a standstill about a quarter of an hour before the start of the game (3 p.m.) due to the rush to the site. It was therefore no longer possible to take out a new subscription.

For the time being, there was no statement from MagentaTV, nor was there any communication via Twitter. Internally, there should have been talk of a “performance disruption due to overload”.

Around 4.10 p.m. there was a statement on Twitter: “TECHNICAL PROBLEMS – The booking process on our system for MagentaTV is currently overloaded! We apologize for the inconvenience and are working on a solution. “

In 2019, Telekom surprisingly acquired the rights to all European Championship games. MagentaTV is the only broadcaster to show all 51 games. ARD and ZDF acquired sub-licenses for 41 games. Wales against Switzerland was now the first game that only ran on MagentaTV.